Refund policy

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Return & Refund Policy

Last Updated: July 29, 2026

At Trick or Trace, customer satisfaction is important to us. We want you to enjoy your purchase and have confidence when shopping with us. This Return & Refund Policy explains your rights, our return requirements, and how refunds are processed. By placing an order through our website, you agree to the terms outlined below.

1. Order Cancellations

We understand that plans can change.

Orders may be canceled before they have entered processing or fulfillment.

Because we strive to process orders quickly, cancellation requests should be submitted as soon as possible after placing your order.

If your order has already been processed, packaged, or shipped, we may be unable to cancel it.

To request a cancellation, please contact us immediately at:

Email:
trickortracecb.co@outlook.com

Submitting a cancellation request does not guarantee that the order can be canceled.

2. Return Eligibility

We accept eligible returns within 30 days of the date your order is delivered.

To qualify for a return, products must generally meet the following conditions:

Be unused and in their original condition
Be free from damage caused after delivery
Be returned with original packaging whenever reasonably possible
Include all accessories or components originally received
Not be altered, modified, or intentionally damaged

We reserve the right to refuse returns that do not meet these requirements.

3. Non-Returnable Items

For hygiene, safety, customization, or operational reasons, certain items may not be eligible for return.

These may include:

Personalized or customized products
Gift cards
Downloadable digital products
Final sale or clearance items
Products identified as non-returnable at the time of purchase
Items returned in an unsanitary or heavily used condition

If an item is designated as non-returnable, this will generally be communicated before purchase whenever applicable.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, we may request:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the shipping packaging
Any additional information reasonably necessary to investigate the claim

After reviewing your claim, we will determine the most appropriate resolution, which may include a replacement, store credit, partial refund, or full refund where appropriate.

5. How to Start a Return

Before sending any item back, please contact our customer support team to request return authorization.

Please include:

Your full name
Order number
Email address used for purchase
Reason for the return
Supporting photographs if applicable

If your request is approved, we will provide instructions for completing your return.

Items returned without prior authorization may experience delays in processing or may not be accepted.

6. Return Shipping

Unless otherwise required by applicable law or due to an error on our part, customers are generally responsible for return shipping costs.

We recommend using a shipping method that includes tracking information, as Trick or Trace cannot guarantee receipt of returned packages that are lost during transit.

We are not responsible for returned items that are lost or damaged while being shipped back to us.

7. Inspection of Returned Items

Once your returned item is received, it will be inspected to verify that it meets the eligibility requirements described in this policy.

During inspection, we may evaluate:

Product condition
Signs of use
Original components
Packaging condition
Evidence of misuse or accidental damage

If the returned item does not meet the requirements of this policy, we may deny the refund or issue only a partial refund where permitted by applicable law.

8. Refund Processing

Once your return has been approved, refunds will generally be issued to the original payment method used during checkout.

Please allow 5–10 business days for the refund to appear. Processing times may vary depending on your financial institution or payment provider.

Original shipping charges are generally non-refundable unless the refund results from our error or is otherwise required by applicable law.

9. Exchanges

At this time, Trick or Trace does not guarantee direct exchanges.

If you wish to receive a different item, size, color, or variation, you may be asked to place a new order after your approved return has been completed.

Exchange availability depends on current inventory.

10. Refused or Undeliverable Orders

If an order is refused by the customer or cannot be delivered because of incorrect shipping information provided during checkout, additional shipping or handling charges may apply.

Refunds for refused or undeliverable shipments may be reduced by any applicable shipping costs or carrier fees incurred.

11. Lost or Stolen Packages

If tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

Checking around your delivery location
Asking neighbors or household members
Contacting the shipping carrier
Waiting a short period in case of delayed delivery scans

If your package still cannot be located, please contact us. We will work with the shipping carrier to investigate the matter and determine an appropriate resolution where possible.

12. Chargebacks

We encourage customers to contact Trick or Trace before initiating a payment dispute or chargeback through their financial institution.

Many issues can be resolved quickly through our customer support team.

Fraudulent or abusive chargebacks may be investigated and could affect future purchasing eligibility.

13. Promotional Items and Free Gifts

If your purchase included promotional discounts, bundled pricing, or complimentary items, any refund may be adjusted to reflect the promotional value received.

If a required promotional item is not returned when applicable, its value may be deducted from the refund where permitted by law.

14. International Returns

Customers returning products from outside their country of purchase may be responsible for:

International return shipping costs
Customs documentation
Import or export fees
Applicable duties or taxes

Trick or Trace is not responsible for customs charges associated with returned merchandise unless required by applicable law.

15. Right of Withdrawal

Customers residing in certain jurisdictions, including the European Union and the United Kingdom, may have additional statutory rights regarding online purchases.

Nothing in this Return & Refund Policy is intended to limit or replace any mandatory consumer rights provided under applicable law.

Where local laws provide greater protection than this policy, those legal rights will apply.

16. Policy Abuse

To protect our customers and our business, Trick or Trace reserves the right to refuse returns, refunds, or future purchases where we reasonably believe there has been:

Fraudulent activity
Abuse of our return process
Excessive return behavior
False damage claims
Attempts to exploit promotions
Violations of our Terms of Service

Any such determination will be made in accordance with applicable law.

17. Changes to This Return & Refund Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, legal requirements, or customer service procedures.

Any updates become effective upon posting to our website unless otherwise required by law.

The "Last Updated" date at the top of this page will indicate when this policy was most recently revised.

18. Contact Us

If you have any questions regarding returns, refunds, cancellations, or exchanges, please contact our customer support team.

Trick or Trace Customer Support