Shipping policy

Shipping Policy

Last Updated: July 29, 2026

Thank you for shopping with Trick or Trace. We are committed to providing a smooth and reliable shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order through our website, you agree to the terms outlined below.

1. Order Processing

Once your order has been successfully placed, you will receive an order confirmation email confirming that we have received your purchase.

Orders are typically processed within 1–3 business days. Processing times may vary during holidays, promotional events, product launches, or periods of unusually high order volume.

Please note that order processing time is separate from shipping transit time.

Business days do not include weekends or recognized public holidays.

If we experience a significant delay in processing your order, we will make reasonable efforts to notify you using the email address provided during checkout.

2. Order Verification

To help protect our customers and reduce fraudulent activity, some orders may require additional verification before shipment.

Verification may include confirming:

  • Billing information

  • Shipping information

  • Payment authorization

  • Identity verification when necessary

If additional information is required, processing may be delayed until verification has been completed.

Failure to provide requested verification information may result in cancellation of the order.

3. Shipping Destinations

Trick or Trace proudly ships to many locations worldwide.

Shipping availability depends on carrier coverage, local regulations, and delivery accessibility.

Unfortunately, there may be certain countries, territories, or regions where shipping is unavailable due to carrier limitations or legal restrictions.

If we are unable to fulfill an order to your location, you will be notified as soon as possible.

4. Estimated Delivery Times

Estimated delivery times vary depending on your location and shipping conditions.

Typical delivery estimates are:

  • United States: 5–10 business days

  • Canada: 7–15 business days

  • United Kingdom: 7–15 business days

  • Australia: 8–18 business days

  • International Orders: 7–21 business days

These estimates are provided for informational purposes only and are not guaranteed delivery dates.

Actual delivery times may vary due to factors outside of our control.

5. Shipping Costs

Shipping charges are calculated during checkout based on the delivery destination and any applicable promotions.

From time to time, Trick or Trace may offer free shipping promotions on qualifying orders.

Shipping fees, where applicable, will be displayed before payment is completed.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Tracking updates are provided by the shipping carrier and may take 24–72 hours to appear after your order has been dispatched.

Please note that tracking updates may temporarily pause while packages are in transit between shipping facilities.

7. Shipping Delays

While we strive to meet estimated delivery times, certain circumstances may cause delays beyond our control.

These circumstances may include:

  • Severe weather

  • Customs inspections

  • Carrier delays

  • Transportation disruptions

  • Public holidays

  • Natural disasters

  • Labor shortages

  • High shipping demand

  • Global logistics disruptions

Trick or Trace is not responsible for shipping delays caused by circumstances beyond our reasonable control.

8. Customs, Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other government-imposed fees.

These charges are determined by the destination country's customs authorities and are the responsibility of the customer unless otherwise stated.

Trick or Trace has no control over customs processing times or the assessment of duties and taxes.

We recommend contacting your local customs office if you have questions regarding potential import fees.

9. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully review your shipping address before placing your order.

If an incorrect address is provided and the order has not yet been shipped, please contact us as soon as possible.

While we will make reasonable efforts to update shipping information before dispatch, we cannot guarantee that address changes can be accommodated once order processing has begun.

Trick or Trace is not responsible for orders delivered to incorrectly entered addresses provided by the customer.

10. Undeliverable Packages

If a package is returned to us because it was undeliverable due to:

  • Incorrect address

  • Failed delivery attempts

  • Refused delivery

  • Unclaimed package

we may contact you regarding reshipment options.

Additional shipping charges may apply for reshipment.

Refund eligibility for undeliverable orders will be determined in accordance with our Refund Policy.

11. Lost Packages

If your tracking information indicates that your order has been delivered but you have not received it, we recommend:

  • Checking around your delivery location

  • Asking household members

  • Checking with neighbors

  • Contacting the shipping carrier

If your package still cannot be located, please contact us.

We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution where possible.

12. Damaged Shipments

If your order arrives damaged during transit, please contact us as soon as possible.

To assist with our investigation, we may request:

  • Photographs of the damaged product

  • Photographs of the shipping package

  • Your order number

  • A description of the damage

Providing this information promptly helps us resolve shipping issues more efficiently.

13. Split Shipments

In certain situations, multiple items within the same order may be shipped separately.

This may occur due to:

  • Inventory availability

  • Warehouse logistics

  • Package size limitations

  • Carrier requirements

If your order ships in multiple packages, each shipment may have its own tracking information.

14. Shipping Restrictions

Certain products may be unavailable for shipment to specific locations due to carrier limitations, customs regulations, or applicable laws.

If an order cannot be fulfilled because of shipping restrictions, we will notify you and, where appropriate, issue a refund.

15. Delivery Responsibility

Once an order has been transferred to the shipping carrier, delivery times are managed by the carrier.

While we carefully package every shipment and work with reputable carriers, Trick or Trace cannot guarantee exact delivery dates.

Ownership and responsibility for packages may transfer in accordance with applicable laws once the shipment has been delivered to the address provided at checkout.

16. Force Majeure

Trick or Trace shall not be held responsible for delays or failure to fulfill shipping obligations resulting from events beyond our reasonable control, including but not limited to:

  • Acts of God

  • Severe weather

  • Floods

  • Fires

  • Earthquakes

  • Government actions

  • Customs delays

  • Carrier disruptions

  • Labor disputes

  • Pandemics

  • Transportation interruptions

  • Cybersecurity incidents affecting logistics providers

In such circumstances, shipping timelines may be extended without liability.

17. Contact Us

If you have questions regarding your shipment, delivery status, or this Shipping Policy, our customer support team is happy to assist.

Trick or Trace Customer Support

Email:
trickortracecb.co@outlook.com

We aim to respond to shipping-related inquiries as quickly as possible and appreciate your patience during periods of high order volume.